1) What delivery methods do you use?
Heavier packages are sent via DPD or MyHermes courier. Lighter items are sent via Royal Mail Services.
2) How long will my items take to be delivered?
If you selected our next working day delivery service, we aim to deliver your item the next working day if your order is received before 3pm. Our standard delivery is 3-5 working days from the date you place the order and our super saver delivery (which is FREE by the way) is usually within 5-7 working days. Royal Mail state this can take as long as 15 working days so we do ask you to please allow for this if your items are not received within 7 working days. However, we rarely experience this.
All orders must be made by 3pm to ensure dispatch that day. This is to ensure they are picked and packaged in time for our courier pick-ups in the afternoon.
The tracking number and details to progress your order are available if you log into 'My Account', view 'My Orders', select the appropriate order and view the 'Deliveries' tab where the tracking details will be displayed if using a trackable service. Alternatively simply email or call us for details specific to your parcel.
3) Do you have Customer Reward Points scheme and how does it work?
Yes we have a great rewards scheme for our loyal customers. The scheme is very easy to use and there are a number of ways you can earn reward points. All you have to do is register with us online and login in when you place your orders, from there you will start to accrue points straight away with every order you place.
We also have a fantastic referral programme where you and your friends both get discounts for shopping with us.
For further details including the terms and conditions for our Reward Points scheme all you need to do is register with us and find full details by clicking on the link.
4) What do you do about returns?
We want our customers to be happy with the goods they bought, and ecstatic about our delivery and service. We will take back any faulty good and exchange it for a new one, or refund you in full. Please ensure goods are returned within 14 days via recorded delivery to ensure it gets here safely, and enclose a note with the package to say when you bought it, and what your name, address and contact details are so we can find that transaction record.
Goods should be returned in original, unopened packaging. If you've opened it up, had a few tries and don't like it or want something else, we obviously cannot take it back as it is then unsellable. Details of any refunds issued to you can be viewed via 'My Account' and 'My Orders'.
Further details of our return's policy, can be viewed on the Delivery and Returns page or please contact us.
5) Do you offer Trade Accounts?
Yes. If you are a trade customer and wish to set up an account with us, please contact us by phone, or email on:
6) Do you deliver to Europe?
At the moment we can only deliver to the UK. However, this is a serivce we will be providing in the near future - watch this space...
7) What supplement is right for me?
We understand how difficult it can be picking from the hundreds of items on offer, especially if you're new to working out. To help out our customers we offer free supplement advice via email and phone - if you're not sure what's right for your goals (adding muscle, reducing bodyfat, improving athletic performance or something else), please call or email us and we'll be more than happy to help you with your diet and supplement regime. We're not going to try to sell you the most expensive thing we have, but offer good, honest advice based on the years of experience we have training and using supplementation. We want a customer for life, not just a single sale.