Delivery Info

FREE UK Delivery On ALL Orders!

We have a very simple delivery plan for UK orders:

- 5-7 working day delivery is free on all orders.

- 3-5 day standard delivery is just £2.99.

- Can't wait that long? Our next working day delivery is just £5.99.

 

Our delivery cut off is 3pm each working day - in reality, we always try to pick and pack as many orders as possible on the same working day we receive them, and often send out orders we receive after the 3pm cut off, however we don't want to over promise. If you need your order next day, please try to get it in by 3pm.

Our 3-5 day tracked delivery means that if you order by 4pm on Monday, your order will usually be with you by the following Monday. Our next working day tracked delivery, means if you order by 3pm Monday, your order should be with you Tuesday.

Who do we use to deliver?

We use DPD, Royal Mail and My Hermes as our courier partners - we have selected these three companies because they offer the best, most reliable service to our customers. We pride ourselves on service and will only ever use courier companies who do the same.

We will email confirmation of your order on receipt and for those orders being delivered by DPD or My Hermes you will receive further delivery update emails. Should you not be at home to sign for your delivery, DPD and My Hermes will leave your parcel with a neighbour if it is possible to do this. If you leave a signed authorisation note the couriers will leave your parcel in an alternate place at your delivery address however this will be entirely at your own risk.

What about Northern Ireland, Scottish Highlands, Offshore Islands and BFPO?

We offer the same delivery service to the whole of the UK - you don't pay any more if you're in Northern Ireland, the Scottish Highlands or Islands. Neither do you pay any more for BFPO addresses* - we support our troops overseas, and thank you for your hard work abroad. Our delivery policy is the same, flat low cost - and FREE on orders over £30.

All orders that are for delivery to BFPO addresses need to be no more than 2kg in weight due to the requirement of the Royal Mail delivery service. We do not make a charge for delivery to BFPO addresses, usually delivery will be within 1 week, but we cannot guarentee this.

*Unfortunately we cannot offer next working day, or Saturday delivery on BPFO addresses, Highlands, Islands or Northern Ireland as the couriers cannot get there fast enough from our Warehouse.

Other Information:

Any orders that total £200+ will only be dispatched to the registered billing address, this is purely a security measure to protect customers from fraudulent uses of their billing information.

If an order is returned to us due to customer error, depending on the courier used there will be a re-shipping fee of £3.99 or £6.99. This is due to the cost of re-packing, and re-shipping that item. A refund of the item can be provided as an alternative, but the shipping cost will have to be taken out of this due to it being a cost we have incurred shipping the item out in the first place. If the error is ours, the item will of course be re-shipped at our cost.

*All orders over the value of £30 being shipped to addresses in the UK are free delivery.

Returns

We want our customers to be happy with the goods they bought, and ecstatic about our delivery and service. We will take back any faulty good and exchange it for a new one, or refund you in full. Please ensure goods are returned via recorded delivery to ensure it gets here safely, and enclose a note with the package to say when you bought it, and what your name, address and contact details are so we can find that transaction record.

Goods should be returned in original, unopened packaging. If you've opened it up, had a few tries and don't like it or want something else, we obviously cannot take it back as it is then unsalable.

Sale Items – Any of the sale items that are purchased are not eligible for a refund beyond 7 days of the purchase date. This is due to the nature of the reduction as this will generally be applied due to the best before date approaching/lapsing. All sale items are clearly listed with their best before dates or damage that has occurred. If an item is returned to us by the customer or by failure to receive the parcel there will be a returns fee applicable of either £3.99 or £6.99 depending on which delivery service was used. If you require any clarification prior to purchasing a sale item please contact the customer service team.

For further details of our return's policy, please visit our returns page.

Cancelled Orders

Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered, unless we have notified you that we do not accept your order, or you have cancelled it in accordance with our terms and guidance. Non-acceptance of an order may be a result of one of the following:

The product you ordered being unavailable from stock.

Our inability to obtain authorisation for your payment.

The identification of a pricing or product description error.

Orders for the Channel Islands

If you are resident in one of the Channel Islands and your order is being delivered to your home address in the Channel Islands please contact us to place your first order so we can ensure the correct VAT status is applied (VAT will not be charged on products ordered).

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